Do you ship to my country?
Yes, we ship worldwide. Order now with Pink strawberry milk jewellery.

How do I know my ring size?
If you’re looking for your ring size, you can use our Size Guide page.

How will I know when my order ships?
Once your order has been dispatched you will be notified via e-mail.

Can I return/exchange my order?
Return&Exchange are not acceptable. But please contact me if you have problems with your order.

Can I cancel my order once it has been placed?
We may be able to cancel your order but we ask this to be done  within an hour of placing your order. 
Please note personalised orders are non-cancellable.

Can I change my delivery address?
Yes, we can change your delivery address if you inform us within an hour of ordering – contact us here.

Where is my order?

We will keep you updated on your order status via email. You will receive an order confirmation after your order has been placed and a shipping notification once your order has been shipped.

If you have not received an Order Confirmation email please check your Spam/Promotions folder within your email provider. If you are still unable to locate your confirmation email, please contact us here.

Why is my package delayed?
During holiday seasons, orders may suffer a slight delay in shipment due to an excessive amount of orders being fulfilled. In addition, Pink strawberry milk will not be held accountable for a delay in shipment caused by weather conditions, issues with customs, or any other circumstances beyond our control.

My package was lost on delivery. What will I do?
In rare cases where your package will lost, but if it has been a long time since your order was shipped and you still haven't received your package, please contact us here.